The opportunity
We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service.
What you'll do
Oversee day-to-day collections efforts, managing open receivables on assigned: accounts via email and phone to drive Flexport's DSO targets
Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
Work on moderately difficult account assignments requiring judgement and independent recommendations
Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears
Establish relationships with key client Accounts Payable personnel, serving: as the dedicated point of contact to facilitate cash collection and credit processes
Manage the allocation of requests, resolve complex client issues, and handle: first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
What they're looking for
- Field general AR/AP questions from clients and assist in researching and resolving payment issues
- Build and maintain effective working relationships with Credit, Account: Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
- Partner with the AR Manager to identify opportunities to improve SOPs and processes
- Support Finance & Accounting month-end close processes and other ad-hoc projects as needed
