The opportunity
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
What you'll do
Lead and manage a portfolio of Enterprise and SMB merchant accounts to: develop long-term business relationships and ensure attainment to growth goals
Define and drive the strategic vision for the portfolio—aligning joint: priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks
Develop sophisticated account plans: build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions
Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
Analyze partner performance and recommend programs to increase adoption,: improve performance, and expand into new use cases.
Orchestrate cross-functional execution across Product, Technical, Credit,: Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
What they're looking for
- Manage customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.
- + years of B2B client-facing experience; preferably in a tech or fintech environment.
- Excellent customer relationship management skills with the ability to lead: and grow complex, strategic partnerships at the executive level.
- Experience in driving and managing cross-functional, multi-stakeholder: initiatives with high attention to detail.
