The opportunity
As an Onboarding Manager, you are a trusted partner to new customers and a critical driver of successful implementations. You bring a consultative, service-first approach to your work, balancing structured execution with the ability to tailor onboarding experiences to meet customer needs.
What you'll do
Serve as the main point of contact for new customers, owning the end-to-end onboarding experience
Project manage onboarding implementations, ensuring timely completion of all milestones
Deliver and tailor core onboarding calls based on customer needs
Apply a consultative approach to understand customer goals and align onboarding accordingly
Proactively monitor onboarding progress and drive accountability across stakeholders
Identify risks and blockers and lead resolution strategies across cross-functional teams
What they're looking for
- –5 years of experience in customer onboarding, implementation, or customer success
- Strong project management and stakeholder management skills
- Ability to explain complex products or services clearly and effectively
- Strong attention to detail with the ability to manage competing priorities
- Experience working cross-functionally in a fast-paced environment
