Customer Success ManagerActive$142K

The opportunity

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing,…

What you'll do

  • Drive the adoption, value realization, retention and overall success of our customers

  • Build trusted, consultative relationships with key stakeholders.

  • Coach customers to get the most out of Algolia by aligning with their objectives and KPIs.

  • Demonstrate and communicate Algolia’s value proposition and product capabilities.

  • Lead regular Business Reviews to evaluate adoption, impact, feedback, and next steps.

  • Work in partnership with Solutions Architects to guide customers through the: project management and technical requirements of their Algolia implementation

What they're looking for

  • Provide regular, proactive recommendations to optimize the use of our platform
  • Document and clearly articulate the Return on Investment driven by our solution
  • Anticipate challenges, identify risks, and proactively present solutions
  • Identify opportunities to expand our partnership with customers