The opportunity
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
What they're looking for
- Aligned with the account team perform business reviews to align on business: priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities
- Advocate for the customer to internal stakeholders. Share customer feedback: and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
- Drive overall account health including payments performance, cost: optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
- + years of experience in a client-facing role ideally customer success,: managing relationships with large, global, and complex organizations, preferably working with a technical product