The opportunity
HubSpot is expanding its global footprint by opening a new office in Bengaluru, India, in September 2024, leveraging the country’s position as a standout base for both tech companies and talent. Customer Support, which is the heart and soul of our business, will be part of the landing team.
What you'll do
Communicate with customers via phone, live chat, and e-mail, to effectively: resolve issues, adapting to fluctuations in the volume of incoming inquiries
Apply troubleshooting frameworks to test, recreate, and investigate technical: queries to remove barriers and help customers get back on track as quickly as possible
Identify and diagnose software issues to fix and improve the product experience for our customers
Utilize the full potential of internal resources and tools to learn and adapt: to a growing product and a fast-changing industry
Apply business acumen in customer interactions to proactively identify: opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
Communicate thoughtful, empathetic, and complete resolutions tailored to each: customer, working with customers with their overall HubSpot experience in mind that grow their businesses better
What they're looking for
- Collaborate within HubSpot (with teams such as Customer Success and Product): to retain and grow customers on our platform
- Be a role model and a trusted advisor by showcasing Hubspot values and a: customer centric approach in every customer interaction
- Are fluent in English
- Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
