The opportunity
Datadog is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to…
What you'll do
Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line: leaders, designing team structures, and building systems that sustain quality through rapid growth.
Lead a team of managers and senior TAM ICs across EMEA, ensuring customer: success, retention, and expansion at high standards of technical delivery.
Own the commercial strategy for the TPS program, partnering with Sales to: position, price, and sell TAM services as a core part of the Datadog value proposition.
Define and execute regional OKRs aligned with global TPS goals, driving: accountability through your leadership team each quarter.
Lead executive-level recruiting and build a leadership pipeline from within,: developing managers who can in turn scale their own teams.
Serve as executive sponsor for strategic EMEA accounts, engaging at the: C-suite level to reinforce value, resolve escalations, and identify expansion opportunities.
What they're looking for
- Partner with global TPS, Product, Sales Engineering, CS, and Enablement to: standardize and evolve the TAM offering, customizing for regional needs where warranted.
- Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes.
- Drive talent development programs such as performance reviews & career growth: plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.
- + years leading Professional Services, TAM, or Sales Engineering teams, with: demonstrated success scaling an organization from fewer than 25 to 50+ headcount.
