The opportunity
The shift from traditional software to AI is one of the most important transitions of our time, and the frontier AI labs driving it depend on Scale to do it. As an Engagement Management Lead on Scale's Generative AI team, you'll operate at the center of our most strategic…
What you'll do
Own a portfolio of complex, strategic Gen AI accounts with full: accountability for customer success and commercial development.
Build and maintain deep, trust-based relationships with frontier AI lab: researchers and operations leads, serving as a thought partner across the project lifecycle from ideation to execution.
Translate ambiguous customer requirements into well-defined human-data: programs run by Scale's internal delivery teams.
Navigate sometimes challenging customer conversations about quality,: throughput, and delivery expectations with confidence and clarity grounded in deep operational knowledge.
Identify and develop expansion opportunities through close, consultative customer engagement.
Partner cross-functionally with operations, engineering, and planning teams: to improve delivery and drive better customer outcomes.
What they're looking for
- + years in consulting or in a technical product or program management role.
- A proven track record in B2B, client-facing experience: including building and expanding relationships and navigating complex customer dynamics.
- A technical foundation (academic or professional exposure to CS, Engineering,: Economics, Statistics, or another STEM field).
- Enough understanding of the ML training lifecycle to discuss use cases meaningfully with technical customers.
