The opportunity
The Premium Support Experience team builds products to enable, support, and grow businesses in their usage of Stripe. Our Dublin-based team is a startup within Stripe, building a greenfield product to provide a high-quality, differentiated support experience for our largest, most complex, and most engaged users.
What you'll do
Hire, lead, and manage a team of talented engineers, providing mentorship,: guidance, and support to ensure their success
Build the team's culture from the ground up, fostering a collaborative and: inclusive environment that promotes innovation, knowledge sharing, and continuous improvement
Partner with Product Management, Design, and key leaders across the company: to understand user needs and translate them into a technical vision and roadmap aligned with business objectives
Drive the execution of projects across the full development lifecycle, from: planning to delivery, while upholding high standards of quality and reliability
Make effective tradeoffs across short: and long-term roadmaps, balancing business priorities, user experience, and a sustainable technical foundation
Collaborate with cross-functional stakeholders to integrate internal tooling: and processes into differentiated workflows, navigating organizational complexity
What they're looking for
- + years of experience managing teams that build and operate full-stack web: applications at scale, and 10+ years of overall industry experience
- Successfully recruited and built great teams
- Ability to prioritize competing requirements and stakeholders to iteratively ship new product features
- User empathy and a customer-centric approach to problem solving and product development
- The ability to thrive with a high level of autonomy and responsibility
- The desire to encourage a healthy, inclusive work environment that's both supportive and challenging
- Clear and persuasive writing and in-person communication with technical and non-technical stakeholders
- Experience building a new team or product from an early stage