The opportunity
Our sales team is focused on finding efficient paths to successful, profitable, long-term customers by building a user-driven marketing and sales engine. We act as a key voice of the customer to the product team, helping identify and overcome technical, educational, and competitive obstacles to our continued growth.
What you'll do
Partner with the incubation Account Executive to lead technical validation: for IT and service team opportunities within various customer segments and industries, from discovery through proof, demo, and close
Develop a deep understanding of IT and service management workflows—including: request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management
Translate customer pain points into practical solution designs and compelling: business value narratives for IT leaders, service owners, and cross-functional stakeholders
Conduct technical discovery sessions, whiteboard conversations, and tailored: product demonstrations that position Asana within the customer's existing technology landscape
Help customers envision how modern service delivery, workflow automation, and: AI can improve employee experience and operational efficiency
Advise on solution architecture, integrations, admin considerations, and: deployment approach so customers can confidently evaluate fit
What they're looking for
- Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers: to uncover and support expansion opportunities within accounts that already use Asana for other teams
- Build repeatable demo assets, solution patterns, technical collateral, and: feedback loops that enable the broader field organization as this motion scales
- Surface structured customer feedback, objections, and product gaps to: Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
- Deliver technical enablement and best practices that help the broader revenue: organization have stronger conversations with IT and service buyers
