The opportunity
Stripe’s Executive Programs team builds relationships and experiences that connect senior customer leaders with Stripe’s leadership, products, and strategy. We create forums where executives can exchange ideas, explore the forces shaping their businesses, and give Stripe direct, substantive feedback.
What you'll do
Define Stripe’s global executive advisory strategy, including the purpose,: audience, operating model, and relationship between global, regional, segment, and emerging programs
Own and evolve Stripe’s global Customer Advisory Board, including member: strategy and recruitment, executive engagement, agenda development, meeting delivery, and year-round programming
Create a repeatable playbook that enables regional and segment teams to build: effective advisory councils while maintaining a consistent quality bar and connection to Stripe’s broader program
Identify, launch, and incubate new executive advisory programs that address: emerging customer needs and Stripe priorities
Partner with Product and Product Marketing leaders to select strategic: topics, translate customer priorities into productive discussions, and route resulting insights to the teams that can act on them
Lead cross-functional planning across Product, Product Marketing, Sales,: Customer Success, and external agencies, establishing clear responsibilities and resolving areas of overlapping ownership
What they're looking for
- + years of experience building and leading executive advisory boards,: councils, or comparable programs for a global business, including setting program strategy and operating the program from recruitment through follow-up
- Demonstrated ability to build trusted relationships with C-suite and other: senior executives and to represent an organization credibly in executive settings
- Experience leading complex, cross-functional programs and defining clear: responsibilities among teams with adjacent or overlapping remits
- Ability to understand technical products and concepts, identify the: implications for customers, and connect executive feedback with product and business priorities
- Experience designing and delivering high-touch executive events with careful: attention to the member experience, content, logistics, and follow-through
- Experience building a portfolio of interconnected global, regional, or segment-based advisory programs
- Experience developing systems for synthesizing qualitative customer feedback,: routing it to relevant teams, and measuring whether it influenced decisions
- Experience working with product, marketing, sales, customer success,: solutions, and events teams in a global technology organization
