The opportunity
As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the…
What you'll do
Inspire, motivate, and develop a high-performing fraud investigations team,: fostering a collaborative and results-oriented environment.
Establish clear goals, provide coaching and feedback, and support the professional growth of team members.
Set a strategic vision for the team and build the path to execute it in both the short and long term.
Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges.
Collaborate with and influence risk leadership and cross-functional: stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation.
Maintain oversight of operational vendor performance related to risk.
What they're looking for
- + years of experience in fraud, risk, or management roles, including at least: 2 years of directly leading and developing high-performing teams.
- Strong strategic-thinking and problem-solving skills, with the ability to: translate complex challenges into actionable solutions.
- Excellent communication and stakeholder-management skills, with the ability: to influence and collaborate across functions.
- Passion for delivering a user-centric experience while effectively managing risk.
- Expertise in fraud and risk management, including data analysis, root-cause: analysis, and process improvement, as well as experience analyzing data and creating dashboards and visualizations.
- Strong proficiency in sourcing and analyzing data using SQL.
- Experience working closely with engineering teams to develop and enhance investigative tools and treatments.
- Bachelor’s degree or higher in a relevant field; an advanced degree or certification is a plus.
