The opportunity
As a Customer Support Specialist, you will work directly with HubSpot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor . You'll deliver a human and proactive support experience, applying creative problem-solving to help…
What you'll do
Are fluent in English and German
Have a minimum of 1 year of experience in a customer support or technical: support role, preferably within a software or technology company
Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
Are adept at understanding and using product documentation to resolve customer issues effectively
Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
Enjoy developing technical skills and acquiring comprehensive knowledge of: our product and related technical concepts
What they're looking for
- Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value
- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
- Embody our HEART values and contribute positively to our company culture
- Utilise phone, live chat, and web tickets to partner with customers,: effectively resolving issues and adapting to fluctuating inquiry volumes
