The opportunity
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
What you'll do
Manage a portfolio of ~80 startup accounts, maintaining high retention and identifying expansion opportunities
Build and execute scalable engagement models using Claude and automation to: efficiently serve a high-volume customer base
Identify breakout accounts with high growth potential and ensure smooth: transitions to expanded coverage when appropriate
Develop and document best practices for scaled customer engagement that can: be shared across the Growth AE organization
Conduct streamlined account health checks and identify early warning signs of churn risk
Partner with customers to understand their business models and product,: advising them through their AI transformation, and gathering feedback to inform product development
What they're looking for
- Collaborate with Applied AI and other cross-functional teams to support customer technical needs
- years of experience in sales, account management, customer success, or related roles
- Demonstrated ability to manage multiple priorities and a high volume of customer relationships simultaneously
- Strong communication skills with ability to build rapport quickly across various customer personas
