The opportunity
The Professional Services team exists to drive the adoption of Stripe capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey.
What you'll do
Drive time-to-value—manage a portfolio of user implementations, acting as a: lightweight project manager to ensure they hit their planned go-live dates
Deliver technical workshops—lead pre-built, interactive workshops covering: critical topics such as API integration, Dashboard utilization, fraud and Radar configuration, and financial reporting
Proactive unblocking—anticipate technical challenges before they become: blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration
Operational readiness—go beyond code. Help users set up their teams for: success by advising on dispute management workflows and reconciliation processes
User experience—provide outstanding customer service to ensure a positive: onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process
Continuous learning—continuously update your knowledge of Stripe products,: features, and updates to ensure you provide the most current and strategic advice to your users
What they're looking for
- High professional fluency in English. You explain complex API architecture to: non-technical stakeholders and discuss business value with developers.
- + years of experience in implementation consulting, technical support, or: solutions engineering, preferably in API technologies or SaaS environments
- Technical aptitude—strong ability to read and debug code, understand RESTful: APIs, and navigate complex technical environments
- Problem solving—you don't just find the answer. You find the best solution: for the user's specific business model.
- Proficiency in Italian
- Experience with financial systems (ERP, Accounting), online payments, or e-commerce platforms
- Experience delivering live technical training or webinars to external users
- Familiarity with code-level debugging in languages such as Python, Ruby, or Node.js