The opportunity
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the…
What you'll do
Respond to technical support requests from team members and diagnose hardware: and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
Monitor system performance and address potential issues promptly. Analyze: system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
Identify and resolve network connectivity issues promptly. Configure and test: network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
Assist users in troubleshooting software issues and provide guidance on best: practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.
Associate degree in Information Technology or related field
+ years with technical support roles
What they're looking for
- + years with network configuration and administration
- + years with troubleshooting hardware and software
- Experience with hardware troubleshooting and repair
- Proficiency in operating systems, including Windows and macOS
