The opportunity
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful.
What you'll do
Manage, develop, coach and mentor Premier Support Engineers who respond to: client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
Act as the owner for your team’s accountability and performance: managing performance reviews, performance plans, and any employee relations issues for your direct reports
Partner with Support team senior leadership to oversee team projects and: initiatives to improve productivity, process or procedure
Collaborate with internal teams and customers on high-priority escalations: and act as a resource to resolve escalations from team members as necessary
Passionate about people management and/or mentorship with previous experience: leading a team, including managing other managers
Self-motivated, detail-attentive, and have a desire for continuous learning
What they're looking for
- A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- A tinkerer with some programming experience and a basic knowledge of Linux
- Active contribution to open-source projects (code, bug reports, etc.) and the: Engineering Community (Meetups, etc.)
- Best-in-breed onboarding
