The opportunity
The Technical Account Management (TAM) team directly supports our largest and fastest-growing paid users. We provide proactive consultation, best-practice guidance, and ongoing managed services to optimize and accelerate our users' business.
What you'll do
Partner with the TAM leadership to shape the strategy for Stripe's largest: segment and most complex engagements
Lead a team of technical account managers working with Stripe's largest users
Partner cross-functionally with GTM, CSM, Product, Engineering, Professional: Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users
Hire and retain top technical talent as the team scales
Guide the TAM organization to deliver outstanding service experiences, grow: services revenue, and contribute to strategic programs
Ensure that team members are happy, effective, and growing in their career and user work
What they're looking for
- + years of experience in professional services, customer success, solutions: architecture, or technical account management programs
- + years of people management experience, leading senior technical ICs
- Experience working with strategic accounts
- Excellent written and verbal communication skills
- An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
- Experience with fintech SaaS products and Payments industry
- Experience leading growth initiatives (through driving sales revenue and: elevating operational service) with a winning track record
- Proven ability to scale a technical services or technical support team in a high-growth environment
