The opportunity
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless…
What you'll do
Proactively manage a book of mid-market Iterable customers, with exposure into up-market accounts.
Build and hold strategic advisor relationships at every level of the account,: including C-suite and executive stakeholders.
Connect platform usage directly to each customer's stated business goals, and: build the ROI story in their language.
Bring a consulting approach to account strategy. Structure ambiguous: problems, diagnose root cause rather than symptoms, and build the business case before recommending the solution.
Identify and pursue expansion opportunities, partnering closely with your: Customer Account Manager (CAM) on the commercial motion.
Track shifts in the CRM, MarTech, and AI landscape and translate what's: changing into concrete recommendations for your customers.
What they're looking for
- Experience owning a portfolio of B2B SaaS accounts with the goal of driving: value, adoption, retention, and growth.
- A demonstrated consulting mindset: structured, hypothesis-driven problem-solving, and genuine comfort operating in ambiguity.
- Executive presence: a proven track record of engaging C-suite stakeholders and translating platform value into business outcomes and ROI in their terms.
- Systems thinking. The ability to map how technology, process, and people: interconnect, and design a strategy across that system.
- Ease and fluency with AI-native products, and the ability to keep pace as the: technology changes quickly — both what's emerging in the market and inside the business.
- A track record of proactively learning and adopting new tools into your own ways of working.
- Technical curiosity without needing to be an engineer.
- CRM or marketing-technology industry expertise.
