The opportunity
As a Senior Operations Manager for our New Partner Experience team you will oversee and develop high-performing operational teams while designing and delivering long-term strategic frameworks to enhance commercial performance. As an Operations Manager, you will work closely with…
What you'll do
Guide daily activities across operational functions, ensuring service: excellence, adherence to performance targets, and seamless cross-team collaboration
Championing change and leading on identifying new ways of working in: collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes
Coach, mentor, and develop team members, cultivating an inclusive and: accountable environment focused on continuous improvement.
Define and translate medium to long-term strategies into actionable business: plans that drive commercial objectives—such as revenue growth, profitability, and efficiency.
Monitor KPIs and financial metrics, using insights to adjust processes,: manage risk, and support strategic decision-making and effective planning processes
Collaborate with senior leadership to align commercial strategy with: operational capabilities and resource allocation
What they're looking for
- Drive transformation and continuous improvement initiatives, integrating new: technologies and operational models that support commercial targets.
- Communicate strategic plans, performance trends, and operational insights to: executive teams, commercial partners, and frontline staff
- Supporting the day-to-day Contact Centre operations ensuring the teams are: set up for success in order to deliver our monthly, quarterly and annual commercial objectives
- Designing and implementing new strategic initiatives across the centre: ensuring cross functional alignment and coaching teams to embed new ways of working.
