The opportunity
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to…
What you'll do
Execute the roadmap for how the People team leverages ServiceNow to deliver a: frictionless, self-service support model, including service catalog and workflow design.
Maintain and govern global knowledge management standards to ensure People: content is highly searchable, clear, and optimized for AI-driven retrieval and self-service content is accurate and aligns with current policies.
Partner with the Digital Transformation team on AI-enabled initiatives such: as virtual agents, NowAssist, automated case triage, and guided workflows to reduce manual ticketing and speed up resolution times.
Execute routine administrative configurations in ServiceNow HRSD, including: updates to People case templates, assignment rules, and user criteria.
Design, test, and adjust lifecycle events and People service workflows to: elevate the employee onboarding, transfer, and transition experiences.
Partnering with IT, People Operations and domain-specific Ops leads to making: sure there's clear alignment in processes and programs, and translates complex policies into technical workflows, troubleshoot bugs, and project-manage system upgrades from discovery to deployment.
What they're looking for
- Champion the pragmatic adoption of emerging People technologies while: proactively balancing security, governance risks, and user-experience friction.
- + years in People Operations, People Technology, or Service Management.
- ServiceNow Expertise: Deep, hands-on experience with ServiceNow HRSD, including configuration, knowledge management, and workflow design.
- ServiceNow certifications (like CIS-HR, CSA or CAD certifications)