The opportunity
Maintain network staffing within threshold from scheduling creation through to network capacity management.
What you'll do
Maintain network staffing within threshold from scheduling creation through to network capacity management.
Manage projects & stakeholders to improve scheduling and capacity management: processes with the support of your team and manager.
Ensure all service desk tickets and WFM emails are supported within agreed SLA.
Regular process review providing feedback and suggestions on how to improve & optimise.
Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
Contribute to the culture of the team to create an innovative and collaborative environment.
What they're looking for
- Embrace and adapt to change with a positive, resilient approach to challenging situations.
- Communication skills that clearly present ideas, theories, and technical: information to operations and managerial staff.
- English language proficiency is a must, additional languages relevant to our markets are a plus.
- Experience with advanced Spreadsheets (excel or google).
