The opportunity
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
What you'll do
Own and manage scale customer onboarding programs supporting a high volume of commercial customers
Partner closely with sales, marketing and enablement teams to develop and: evangelize the program within the Figma organization
Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
Partner with Marketing, Operations and Sales to build and optimize scalable customer programs
Report on metrics and customer feedback to assess the impact of successful: onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for: training/education and to help accelerate product adoption
What they're looking for
- Consult on product and industry best practices to act as a trusted advisor: across a high-volume book of customers, inspiring new use cases for the product
- + years of relevant work experience, ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Experience working with many customers at one time and demonstrated ability: to drive towards successful customer outcomes through many programs
