The opportunity
Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. Its flexible platform combines a relational database, custom applications, automations, and AI, giving…
What you'll do
You will own, drive, and lead the renewals process in collaboration with the: account team to preserve and enhance customer contracts and relationships
You will be a primary stakeholder (along with XFN partners) in building the: foundational processes and playbooks for this new role
You will actively engage with key decision-makers to identify customer: requirements and uncover roadblocks to ensure on-time commitments
You will maintain and report an accurate rolling 90-day forecast of renewals in your territory
You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
You will discover and identify upsell/cross-sell opportunities upon contract: renewal to maximize customer growth
What they're looking for
- Develop playbook for renewal engagement maximizing revenue retention
- + years of quota-carrying Post-Sales / Customer Success / Account Management: experience, preferably within an Enterprise SaaS organization
- Strong negotiation skills and demonstrated capability closing large, complex contracts
- Strong collaboration skills and successful experiences working with internal: XFN partners (Rev Ops, Biz Tech) as well as customer facing counterparts (Sales & Success)
