The opportunity
The AI orchestration of your wildest imagination.
What you'll do
Own renewals end-to-end. Prepare and send renewal quotes, negotiate pricing: and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in our CRM and billing systems.
Manage a high-volume renewal pipeline. Keep around 60 renewals per quarter: progressing with clear next steps, accurate renewal dates, and enough lead time to avoid preventable last-minute slippage.
Partner with CSMs on renewal risk. Work closely with Scaled CSMs to: understand customer health, identify potential churn or commercial risk early, and determine the right path to renewal.
Keep the forecast accurate. Maintain reliable renewal forecasts, close-plan: notes, and CRM hygiene so we have a clear view of upcoming renewals and revenue retention.
Build a more scalable renewal motion. Identify where processes break down or: create unnecessary manual work, and improve the workflows, templates, operating rhythms, and automation behind them.
Navigate the business independently. Partner with Finance, Legal, Sales, and: Customer Success to resolve commercial or contractual blockers and keep renewals moving.
