Response Engineer - CMDCActive
The opportunity
The Response Engineer provide premium-level support for Cloudflare’s security products and features. Our largest and most technically sophisticated customers will contact Cloudflare Managed Defense Center for assistance and intelligence in dealing with threats or attacks on…
What you'll do
Monitor and investigate the alerts to identify attacks
Work with Engineering and Operations teams to mitigate attacks, suggest steps: to mitigate, and apply the appropriate mitigation, when applicable
Work with Engineering and Product teams to improve the products and tools
Extensive communications with customers via chat, email, and phone
Review the latest alerts to determine relevancy and urgency. Create new: tracking tickets for alerts that signal an incident and require review or escalation
Configure / Manage security monitoring rules and contribute to tool improvements
What they're looking for
- Compare traffic signatures and attributes including IP addresses, cookie: variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
- Participation in a weekend and holiday rotation required with main working hours 9 to 5 Pacific time
