The opportunity
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Recruit, manage, coach, and develop a team of in-office Verification Risk Operations Associates
Guide your team to handle verifications-related user facing escalations and: support internal teams with complex inquiries, guiding cross-functional teams on how to navigate network compliance rules
Drive strong operational delivery and process improvement helping to maintain: risk detection strategies and business rules that balance risk and customer experience
Build a great culture and ensure team members are happy, effective, and growing in their career
Set clear goals and direction, and provide regular feedback on team members’ performance
Be data-driven in your analysis of performance, and in your decision making
What they're looking for
- At least 5+ years of direct people management experience, either in a risk or operations function
- Ability to partner effectively with internal globally distributed stakeholders
- Operational background including new process launches / improvements and service delivery
- Problem-solving skills and comfort operating without clear guidelines
- Skill and credibility doing the core work of a user facing team with a high: bar for quality, and a willingness to lead by example
- Excellent written and verbal communication skills in both English and Spanish
- Experience in payments, e-commerce, or fintech
- Experience in building and scaling new teams from zero
