The opportunity
HubSpot is a leading customer platform that brings marketing, sales, service, and operations tools together to help businesses attract, engage, and delight customers. It's our mission to not just help them grow, but to help them grow better.
What you'll do
Own customer growth, retention, health and delight across a portfolio of higher-value customers.
Build trusted relationships with key decision-makers and stakeholders across customer teams.
Lead strong discovery and strategy conversations to understand customer: goals, risks, priorities and opportunities.
Define what success looks like for your customers and build clear success: plans that connect HubSpot usage to measurable business outcomes.
Monitor customer health, identify risks early and create clear mitigation plans.
Identify opportunities to expand customer adoption and usage of relevant HubSpot products.
What they're looking for
- Partner closely with Contract Management, Sales, Solutions Architects,: Support and other cross-functional teams to support renewals, adoption and customer outcomes.
- Provide clear forecasting insight around upcoming renewals and customer risk.
- Use data, AI and Success Excellence metrics to prioritise effectively,: consult at scale and improve customer impact.
- Share learnings and best practices with the team to improve the quality,: consistency and efficiency of how we support customers.
