The opportunity
The Merchant Experience team builds the UI operating system and core experiences that power decades of growth for millions of businesses globally, enabling Stripe to be the business SaaS solution of choice for next-gen companies. We own the foundational platforms and product…
What you'll do
Define technical strategy for merchant-facing experiences across Stripe, with: a focus on quality, performance, and the integration of AI into core user workflows
Lead the design and delivery of complex, cross-team projects that measurably: improve the reliability, responsiveness, and polish of Stripe merchant surfaces
Champion a quality-first engineering culture: establish standards, tooling, and processes that make it easy to ship high-quality, performant UI by default
Drive performance as a product feature and own the technical approach to: making the Dashboard and merchant tools best-in-class in speed and responsiveness, including instrumentation, budgets, and architectural improvements
Innovate on the future of merchant UX, explore and prototype how AI can: transform the way merchants discover, configure, and operate Stripe products, moving beyond traditional dashboard paradigms
Build platforms and abstractions that make Stripe engineers more: productive—frameworks, components, and developer tools that encode best practices for quality and performance
What they're looking for
- This is a Senior Staff role—the expected scope of this role includes: overseeing the work of 4-6 teams and owning an entire portfolio of products—and while there's no strict minimum we're looking for, most candidates will have at least 10-15 years of experience in the industry
- Experience building and shipping complex, user-facing web applications that: have reached large-scale audiences (hundreds of thousands of users) or have been contributed to by hundreds of engineers
- A track record of leading large-scale, cross-functional engineering projects with broad organizational impact
- Deep expertise in modern frontend and full-stack development—you have strong: opinions on what makes a great user experience and the technical skills to make it real
- Demonstrated ability to drive measurable improvements in software quality and: performance (e.g., load times, reliability, test coverage, error rates)
- Experience influencing technical direction and driving alignment across: multiple teams without formal authority
- Excellent communication skills—you can articulate a compelling technical: vision to engineers, product leaders, and executives alike
- Experience building or maintaining design systems, component libraries, or: frontend platform infrastructure at scale—ideally with React
