The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Support Spaceport Experience operations including onsite events, amenities,: wellness activations, and engagement programming
Lead the creation and distribution of the monthly experience newsletter,: managing content, formatting, and stakeholder coordination
Identify and execute improvements across employee-facing spaces, ensuring: they are functional, inviting, and aligned with SpaceX’s design aesthetic
Support signage updates, space refreshes, and design-forward upgrades in: collaboration with Facilities and Development teams
Monitor the quality and consistency of employee-facing services, resolving: issues and upholding operational standards
Assist with event logistics, vendor coordination, signage, and internal communication workflows
What they're looking for
- Train staff on customer service expectations, anticipating needs, and effective problem resolution
- Maintain team documentation including SOPs, onboarding guides, and playbooks
- Track program data, ticketing trends, and supports internal reporting
- Collaborate cross-functionally with Culinary, Safety, Facilities, and other internal partners