The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Conduct analyses (SQL queries, other methods) that identify issues and: opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
Define and develop department-level metrics and associated dashboards that: quantify the health of our customer accounts and influence change
Integrate with all levels of the business to understand current workflows and identify systematic gaps
Develop automation that accelerate revenue, mitigates business risk or: creates efficiencies within Starlink Business Operations and across teams
Own data integrity, tool maintenance, and reporting quality
Train internal users, external technical teams, and leaders on dashboard,: API, and tool usage; assist in troubleshooting
What they're looking for
- Improve data capture for future Account Management use cases, identifying: front-end requirements and collaborating with software development teams on table structure
- Support new market launch, continuous improvement, and cross-functional strategic initiatives
- Bachelor's degree
- + years of professional experience in reporting and analytics within customer: operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
