The opportunity
The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re…
What you'll do
Design, build, and operate production systems, with an emphasis on extensibility, reliability, and usability
Write and review code regularly, setting the pace and elevating standards for the team
Build high-quality end-to-end product experiences, demonstrating deep care: for users' needs and serving as a steward of crafting great experiences
Collaborate with cross-functional stakeholders: navigating various types of organizational complexity with the support of your own leadership team
Partner with Engineering Management, Product Managers and key leaders across: the company to create and drive toward the longer term vision
Unblock the team to execute against both short-term and long-term roadmaps,: making effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation
What they're looking for
- + years of professional backend or full-stack development experience,: including actively writing and reviewing code.
- Experience successfully setting and executing on long-term technical strategy for a large product area.
- Ability to prioritize competing requirements and stakeholders to iteratively: ship new product features, drive alignment and proactive communication.
- Proven track record of technical leadership, including meaningfully: contributing to the growth of other engineers.
- User empathy and a customer-centric approach to problem solving and product development.
- Experience building software systems for customer support or operations organizations.
- Experience leading projects across multiple teams & timezones.
- Proficient in JavaScript /TypeScript, Ruby, Java, and React.
