The opportunity
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole.
What they're looking for
- Help build the foundations of the Support Engineer function: runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
- Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
- Have 5+ years in technical product support, with meaningful time in an: escalated, priority, or named-account support team for enterprise customers
- Have been the person an enterprise customer knows by name and reaches for first when they need technical help