The opportunity
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
What you'll do
Lead and develop a team responsible for onboarding and conducting risk: assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
Set clear expectations, monitor KPIs, SLAs and quality to ensure timely,: high-quality delivery across the onboarding lifecycle.
Manage individual and team performance through 1:1s, coaching, and: performance reviews, supporting continuous development and accountability.
Drive a performance culture focused on quality and customer experience while: balancing regulatory and commercial needs.
Identify skill gaps and create structured development plans to support growth and team scalability.
Lead process improvement initiatives, and collaborate closely with: Compliance, Product, Sales, and Account Management to improve our ways of working.
What they're looking for
- Use data to inform decisions, prioritize initiatives, and measure impact on: efficiency, risk quality, and customer experience.
- Collaborate with regional and global teams to share best practices and drive: alignment while respecting regional nuances.
- Foster a motivated, engaged, and safe team environment, encouraging: ownership, accountability, and continuous improvement.
- + years of direct people management experience in CDD, KYC, or EDD operations: or equivalent Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution.
