The opportunity
You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue.
What you'll do
Manage and service a dedicated book of business , proactively identifying: opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
Build and maintain strong relationships with key stakeholders, including: administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
Drive consistent customer value and satisfaction through regular check-ins,: strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
Triage, oversee and/or service customer queries by providing education,: routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.
Champion the Justworks brand and product suite , developing a comprehensive: knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.
Consultative: takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
What they're looking for
- Minimum of 2-4 years of professional experience in account management,: relationship management, customer success, or a complex customer service environment
- Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS,: PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required.
- Experience in healthcare, HR, or insurance industries preferred
- Experience in HR Tech/SaaS is a plus
- Excellent organizational, written, and verbal communication skills
- Excellent interpersonal and communication skills, and demonstrates the: ability to listen to gather important information during a sales call and/or meeting
- Ability to simplify complicated topics and explain them in terms people can easily understand
- Able to apply creative solutions to a variety of issues in a fast-paced environment
