The opportunity
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
What you'll do
Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
Use customer insights, analytics, and usage patterns to surface risks,: highlight opportunities, and guide next steps.
Partner with Sales, Renewals, Support, and other teams to resolve issues,: strengthen customer alignment, and support revenue outcomes.
Manage and prioritize your queue of CTAs, tickets, and assignments with: accuracy, speed, and consistent documentation.
Translate customer feedback into insights for Product and internal teams to: support improvements across the platform.
Help refine and expand the pooled model by testing new processes, sharing: observations, and contributing to scalable playbooks.
What they're looking for
- Fluency in German is required
- Proficiency in Turkish is considered a plus
- + years of experience in customer success, account management, sales, or: another customer-facing role, ideally in SaaS or tech.
- Demonstrated ability to think critically, solve problems in ambiguous: situations, and guide customers with limited information.
