The opportunity
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand…
What you'll do
Ongoing management of the operational performance of your team to deliver KPIs
Manage capacity and scheduling, dividing and assigning work between team members
Ensuring your team has all the skills and resources needed to be successful in their role
Setting clear goals and expectations for individual and team performance
Foster a culture of continuous improvement to refine team processes and procedures
Support recruitment and hiring initiatives
What they're looking for
- + years experience leading operations teams
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter experts in the relevant line of business
- Previous experience in a team lead or people management role