The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. Overview: The Merchant Success Manager will be involved in all aspects of the merchant experience.
What they're looking for
- Establish long-standing, trusted relationships with merchants, and develop: open and effective channels of communication
- Update and assist with internal projects for merchants, to increase merchant satisfaction
- Encourage revenue growth by inspiring merchants to utilize additional services
- Become the reliable point of contact for each merchant