The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Partner with Account Executives to execute pre-sales activities including: opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
Lead technical discovery sessions with customers to uncover their needs and: difficulties, demonstrating our capability to facilitate their success and address their challenges effectively
Build and present powerful and complex presentations and product demos to: help showcase the capabilities of Twilio Communications Products
Establish yourself as a trusted advisor to our customers, introducing: innovative solutions and architectures that catalyze and propel innovation
Contribute to the broader Solutions Engineering community through knowledge: sharing, constructing demonstration materials, and creating reusable presentations
Minimum of 8 years in a solutions engineering (presales) role, specializing: in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.
What they're looking for
- Excellent communicator and presenter able to gain audience confidence
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of audience.
- Ability to build a deep understanding of a customer’s communications needs: and guide them to a technical solution
- Customer focused problem solver, adept at striking the balance between: crafting innovative technical solutions and prioritizing the customer's best interests.
