The opportunity
You will build and run the operating systems that help Juno ship reliably and support customers as we scale. On the product operations side, you will turn product decisions into clear operating plans, maintain visibility in Linear, coordinate customer testing and launch…
What you'll do
Provide holistic support through the entire launch lifecycle across program: management, customer testing, launch readiness, change management, customer communication, and post-launch iteration. Own and improve Juno's shipping process so the right reviews, testing, documentation, internal enablement, and customer updates happen at the right time.
Maintain Linear as a reliable operating system for projects, owners,: milestones, dependencies, status, and product decisions. Surface risks early and follow through until they are resolved.
Serve as the first line of defense for product-related customer issues across: email and chat, join customer calls when needed, manage escalations to resolution, and route travel-service questions to the right partner.
Be the voice of the customer in product decisions. Analyze support trends and: customer feedback, diagnose recurring friction, size the problems you find, and translate messy input into clear findings, recommended actions, prioritization input, and accountable follow-up for product and engineering.
Build AI-powered workflows, automations, knowledge systems, and self-service: experiences that improve the quality and speed of product operations and customer support.
