The opportunity
Nonprofits, universities and other mission-driven organizations do some of the hardest work in the world, usually with small teams and little technical capacity. As a Scaled Account Manager in Beneficial Deployments, you will be the person a named book of these organizations can rely on.
What you'll do
Own a named book of nonprofit and education customers. Take over existing: relationships and run them end to end: retention, seat growth, plan moves and new contacts inside each organization.
Drive activation yourself. Help priority customers in the segment go from: purchased seats to weekly use, starting with where staff lose the most time: fundraising, grant writing, reporting and program operations at nonprofits, or research support, teaching and administration in higher ed.
Automate your own work. Use Claude to handle account research, follow-ups,: usage reviews and routine questions, then share what works so the whole team can use it.
Spend your time on strategic conversations. Work with executive directors,: operations leads, and IT and academic leaders at universities to find the use cases that matter to their mission and agree what success looks like.
Spot who is ready for more. Identify customers moving from individual: productivity toward redesigned workflows, build the case, and bring in Applied AI or other specialists when they qualify for deeper support.
Build programs, not one-offs. When ten customers have the same problem,: create a playbook, webinar or cohort that solves it once.
What they're looking for
- Be the voice of your book. Bring what you hear to Product, Marketing, Support: and Operations, and work across those teams to get customer problems fixed.
