The opportunity
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
What you'll do
Proactively identify and mitigate complex consumption risks by combining: technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap
Conduct comprehensive customer business reviews for complex accounts,: analyzing technical health and operational performance while translating insights into strategic value-based outcomes
Partner with C-suite and technical leaders to align on objectives and: champion alignment of joint roadmaps that foster significant database growth
Lead the cross-functional development of comprehensive account programs,: outlining key deliverables and resource allocations that drive customer maturity and global revenue realization Proactively manage a portfolio of the company’s most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success
Track and report progress against strategic outcomes, provide high-precision: forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion
Maintain meticulous hygiene in internal systems to ensure a single source of: truth for customer insights and accurate territory analysis. Use AI-driven innovation to scale best practices globally, transform consumption patterns, and create advanced technical solutions for strategic accounts
What they're looking for
- Serve as the strategic voice of the customer within MongoDB, leveraging: insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
- Connect customers with the right internal resources, including high-level: Marketing programs and Executive Sponsor alignment, while leading collaborative learning sessions to ensure MongoDB maximizes value for our most significant accounts
- Orchestrate complex cross-functional initiatives, such as global migrations: and modernization factories, by directing dedicated account teams to enable consumption growth
- Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
